Most agencies will tie you in to a long contract lasting more then three months, we believe that the contract should be a mutual agreement mainly built on trust after all why would you want to leave us with the service we provide.

This is what sets us apart from our competitors regardless if you are selling a small apartment of a executive mansion we will offer you a detailed glossy brochure with high spec pictures, full description and floor plan including a 3-D plan for the website, all of which is free of charge when using our service. We will also take care of your Energy Performance Certificate via a third party.

The simple answer to this is YES we do, however we find this is more to keep ourselves in the eyes of the public rather then selling or letting your home, try not to be fooled by an agent who has more then one page in the paper, we have found the majority of buyers nowadays come from using the internet.

We invest a lot of money and time to make sure your property is brought to the widest possible audience so this is why we use the largest property websites in the U.K, including www.rightmove.co.uk, www.findaproperty.co.uk, and  www.primelocation.co.uk along with our very own state of the art website.

We try our very best to make sure we accompany all of our customers when viewing properties not only will it ease the pressure from yourself it also helps us to be able to give accurate feedback after the viewing.

One of the main reasons our customers continue to use our service is the level of contact we provide, with weekly reports on how your property is doing on the top websites and regular updates by either one to one, phone, email or even a text however you prefer to be kept up to date we make sure it happens.

We have a prime position at the top end of Godalming High Street, and Victoria Road in Farnborough, with our visual display screens your property will always be noticed.

Complaints Procedure
We are committed to providing a professional service to all our clients and
customers. When something goes wrong, we need you to tell us about it. This
will help us to improve our standard.
If you have a complaint, please put it in writing including as much detail as
possible. We will then respond in line with the timeframes set out below (if you
feel we have not sought to address your complaints within 8 weeks, you may be
able to refer your complaint to the Property Ombudsman to consider without our
final viewpoint on the matter).
What will happen next?

1. Please raise your complaint with the team member that is handling your case. If
that team member cannot resolve the issue for you then please put the complaint
in writing addressed to a Senior Property Administrator.

2. We will acknowledge your complaint in writing within 3 working days of receiving
your written complaints enclosing a copy of this procedure. We will then review
your file and speak to the member of staff who dealt with you. A formal written
outcome of our investigation will be sent to you within 15 working days of sending
the acknowledgement letter.

3. If at this stage you are still not satisfied, you should contact us again and we will
arrange for separate review to take place by a senior member of staff.

4. We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.

5 If you are still not satisfied with the outcome after the last stage of the in-house
complaint procedure (or more than 8 weeks has elapsed since your complaint
was first made) you can request an independent review from The Property
Ombudsman without charge.

The Property Ombudsman, Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1
3BP.
Telephone: 01722 333306
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Please note the following;
You will need to submit your complaint to The Property Ombudsman within 12 months
of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are address through this inhouse
complaints procedure, before being submitted for an independent review