Most agencies will tie you in to a long contract lasting more then three months, we believe that the contract should be a mutual agreement mainly built on trust after all why would you want to leave us with the service we provide.

This is what sets us apart from our competitors regardless if you are selling a small apartment of a executive mansion we will offer you a detailed glossy brochure with high spec pictures, full description and floor plan including a 3-D plan for the website, all of which is free of charge when using our service. We will also take care of your Energy Performance Certificate via a third party.

The simple answer to this is YES we do, however we find this is more to keep ourselves in the eyes of the public rather then selling or letting your home, try not to be fooled by an agent who has more then one page in the paper, we have found the majority of buyers nowadays come from using the internet.

We invest a lot of money and time to make sure your property is brought to the widest possible audience so this is why we use the largest property websites in the U.K, including www.rightmove.co.uk, www.findaproperty.co.uk, and  www.primelocation.co.uk along with our very own state of the art website.

We try our very best to make sure we accompany all of our customers when viewing properties not only will it ease the pressure from yourself it also helps us to be able to give accurate feedback after the viewing.

One of the main reasons our customers continue to use our service is the level of contact we provide, with weekly reports on how your property is doing on the top websites and regular updates by either one to one, phone, email or even a text however you prefer to be kept up to date we make sure it happens.

We have a prime position at the top end of Godalming High Street, with our visual display screens your property will always be noticed.

Complaints Procedure
We are committed to providing a professional service to all our clients and
customers. When something goes wrong, we need you to tell us about it. This
will help us to improve our standard.
If you have a complaint, please put it in writing including as much detail as
possible. We will then respond in line with the timeframes set out below (if you
feel we have not sought to address your complaints within 8 weeks, you may be
able to refer your complaint to the Property Ombudsman to consider without our
final viewpoint on the matter).
What will happen next?

1. Please raise your complaint with the team member that is handling your case. If
that team member cannot resolve the issue for you then please put the complaint
in writing addressed to a Senior Property Administrator.

2. We will acknowledge your complaint in writing within 3 working days of receiving
your written complaints enclosing a copy of this procedure. We will then review
your file and speak to the member of staff who dealt with you. A formal written
outcome of our investigation will be sent to you within 15 working days of sending
the acknowledgement letter.

3. If at this stage you are still not satisfied, you should contact us again and we will
arrange for separate review to take place by a senior member of staff.

4. We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.

5 If you are still not satisfied with the outcome after the last stage of the in-house
complaint procedure (or more than 8 weeks has elapsed since your complaint
was first made) you can request an independent review from The Property
Ombudsman without charge.

The Property Ombudsman, Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1
3BP.
Telephone: 01722 333306
Email: admin@tpos.co.uk
Website: www.tpos.co.uk

Please note the following;
You will need to submit your complaint to The Property Ombudsman within 12 months
of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are address through this inhouse
complaints procedure, before being submitted for an independent review

Privacy Policy

It is important to us that you are confident that any of your personal data (“Data”) supplied to Surrey and Hants Limited Trading As Surrey and Hampshire Property Agents of 132 High Street, Godalming, Surrey, GU7 1AB (“Us”, “Our” or “We”) is going to be held securely and responsibly. This policy will set out how the data that you supply to Us throughout Our involvement, will be stored and used.

What Data is collected?

Throughout our instruction we may be provided with/have access to any of the following:

  • Data submitted by you or collected via your use of the website surreyandhants.co.uk. This will include but not be limited to information provided to Us so that We can assist with any initial enquiries regarding properties that We are marketing;
  • Data submitted by yourselves through third party suppliers such as Rightmove.
  • Data submitted by yourselves or parties acting on your behalf relating to an instruction or potential instruction of Us. This will include emails, documents sent by post or hand delivered to Our offices, information taken down by staff of Surrey and Hants Limited Trading As Surrey and Hampshire Property Agents of 132 High Street, Godalming, Surrey, GU7 1AB during telephone conversations or meetings and voice recordings of any of the aforementioned telephone conversations;
  • Any other information that you or any relevant third parties sends to Us.

How will the Data be used?

Any of the Data collected by any of the means set out above may be used for any of the following purposes:

  • Carrying out Our instructions given by our client throughout our involvement in letting/managing or advising in relation to the property;
  • To ensure our compliance with the conditions set out in Our terms of business;
  • Offering an initial consultation on a potential new matter;
  • Forwarding on to trustworthy third parties to carry out the instructions given to Us or to ensure performance of the terms of any contract that has been entered in relation to or connected to the property. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
  • Forwarding on to trustworthy third parties to carry out necessary identity, credit referencing and money laundering checks. We will only share Data with any third parties where we are satisfied that they will take appropriate measures to ensure the protection of your Data;
  • Sending email communication that you have requested/signed up for. This may include but is not limited to notification of upcoming properties to let/services that may be of interest to you;
  • Deal with any requests or complaints made by yourself relating to Our handling of any instruction;
  • To ensure compliance with our necessary regulatory requirements;
  • Any requests made by third parties that by law we are required to comply with.

 

How long will the Data be held for and where will the Data be stored?

We will retain the Data for as long as is necessary while we have a legitimate interest in the Data being held. This will ordinarily be a minimum of 6 years from the date of Our last processing of any Data.

During any instruction Your Data will be stored in paper copy and/or on Our electronic database software. Once our instruction on any matter has concluded and no new Data is to be processed, the paper file may be sent to an off-site archiving storage facility where it will be kept for the remainder of Our necessary time as the Data processor and controller.

Whilst every effort is made to ensure that there is complete safety of your Data when it is supplied, transmission via the internet can never be entirely secure. We have set out a strict in house-policy for handling your Data to ensure that any risk is kept to an absolute minimum.

Your rights to object:

If at any time you do not wish your Data to be controlled by Us in accordance with this policy, you must write to the Data Protection Officer at 132 High Street, Godalming, Surrey, GU7 1AB setting out your reasons. Once notice of objection has been received, the processing of the Data will be stopped unless We are able to show that there is a reason that We are required to retain the Data in order to comply with Our legal responsibilities or if we continue to have a legitimate interest in continuing to retain, hold and use the Data. If this is the case your Data will continue to be held, We will notify you of our reasoning for this within a reasonable period of time.

Any change of policy:

Should We change our privacy policy for whatever reason, We will post the updated policy on our website and may also send out to you as necessary.

If any Data provided by yourselves is no longer correct and needs to be updated, please contact us via email on enquiries@surreyandhants.co.uk to ensure that all of your records kept are updated.